FAQs

Frequently Asked Questions

Total Health Care is a multidisciplinary health service working conjointly to provide medical, psychiatric, psychological, and dietetic treatments in one setting across the age spectrum.

Founded in 2008, the practice is led by Professor Michael Kohn and has a diverse group of experienced practitioners from a wide range of disciplines.

For all initial consultations, we ask that you to please fill out our patient detail form. For follow-up consultations please contact reception via Phone or Email

Total Health Care can be found inside Westfield Bondi Junction in Tower 1.

The easiest way to access our office is via the Tower 1 entrance located on Oxford Street diagonally opposite the Apple Store. The lifts in the entrance lobby go directly to Level 19.

Alternatively, you can access Level 19 within the Westfield Shopping Centre on Level 6 near Fitness First and Laser Clinic the lifts will take you to Level 19.

For more information please follow this link

Yes, if you would like to submit a claim through Medicare in order to receive a rebate, a referral is required.

Referrals from your GP are valid for 12 months, whilst referrals from Specialists are ONLY valid for 3 months.

If you do not have a valid referral for your visit, you will not be eligible to claim any Medicare rebate for your visit. Therefore you will be required to pay the full private fee without any Medicare rebate.

If you have been treated at another clinic and would like to transfer your records to us, please download and complete the Consent Release Form to THC.

If you have been treated at our clinic and would like your records to be transferred to another clinic please download and complete the Consent Release Form to another clinic from THC

Yes, at Total Health Care we offer telepractice appointments as well as face-to-face appointments.

A Mental Health Care Plan (MHCP) is provided by your GP. You will be able to claim a portion of the consultation fee as a Medicare rebate. Patient MHCP referrals are typically valid for 1 year from the start date of the referral.

Patients are eligible for up to 10 sessions per calendar year. Initially, patients are able to access 6 of the 10 sessions under their plan. A review by your GP is required for the subsequent further 4 sessions if required within the calendar year.

Further information about a MHCP is available from your GP.

Enhanced Primary Care (EPC), also known as Chronic Disease Management (CDM), in which a GP services a plan to enable the coordination of a patients multidisciplinary, team-based health care. A patient suffering with a chronic or terminal medical condition who would require care from their GP and at least two other health or care providers. You will be able to claim a portion of the consultation fee as a Medicare rebate.

Eating Disorder Plan (EDP), is provided by your GP to delivery psychological or dietetic treatment for a clinical diagnosis of an eating disorders. This plan would allow a claim to be made for a portion of the consultation fee as a Medicare rebate. 40 psychological consultations in a 12 month period and dietetic consultations up to a total of 20 in a 12 month period. 

For further information about either plan please contact your GP.

Practitioners and reception staff at THC are subject to the Privacy Act 1988 and must comply with obligations related to the collection, use, and disclosure of personal information, including through telepractice. The practitioner must maintain confidentiality and privacy standards during sessions, and in creating, keeping, and transmitting records.

For more information on our policies please find our Patient Policy.

A 48-hour cancellation policy applies unless you contact reception (click here for contact details) with more than 48 hours notice during business hours prior to the scheduled appointment time.

For more information on our policies please find our Patient Policy.

A text message will be sent to you 48 hours or more, prior to your appointment time.

For more informaiton, please contact our friendly reception team.

Phone: (02) 8021 1260

Email: reception@totalhealthcare.net.au